At Phillips, Carson & Phillips, our commitment to providing exceptional legal services begins long before clients step into our office. Our client intake process ensures a smooth, efficient, and personalized first encounter for every prospective client. Spearheaded by our diligent intake coordinator Suzanne Bridges, this legal intake process lays the foundation for a comprehensive understanding of each client’s unique situation, ensuring they receive the best possible legal support right from the start.
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“Whenever I get phone calls, if it’s for new clients, I got through everything with them before I transfer them to any attorney, just their names, their family members that we can contact, what’s going on, are they in jail. That way I know who I need to send it to because John handles all of our domestic. Everyone does criminal. Then I get all of the information, go online, print it off, have everything so that when they call, they know exactly what’s going on with this person and who they need to talk to. Because sometimes people will call that are not family members and wanting information. We just can’t do that. Even if they’re in jail, I ask who can we speak to that you are okay with because their privacy is important also.
When they come in the office, we just have them fill out a new client form and that way they can put all of their notes on it. I keep an intake folder for everyone that comes in or calls just in case they can’t pay a retainer or do anything at that moment. When they call back, we have everything right there and we know exactly what was going on. “
Choose a Good Criminal Defense Lawyer
The intake process at Phillips, Carson & Phillips is more than a preliminary step; it is the bedrock of our commitment to exceptional client service. Suzanne Bridges, with her meticulous and empathetic approach, ensures that every new client’s journey starts smoothly and confidentially. By managing the initial stages of contact and gathering critical information, Suzanne plays a pivotal role in ensuring our clients receive the focused and effective legal support they deserve.
This comprehensive and client-centric legal intake process reflects our dedication to providing not just legal services, but also empathetic and respectful client care, adhering to the highest standards of confidentiality and professionalism. If you find yourself in need of legal assistance, rest assured that at Phillips, Carson & Phillips, your case will be handled with the utmost care from the very first call. Contact Phillips Carson Phillips today by calling (912) 232-0081 for a free consultation.